Processing Time
Every product is made-to-order. Please allow 2–5 business days for processing and production before shipping.
Shipping Times
- USA: 3–7 business days
-
International: 7–15 business days
(Shipping times may vary during holidays or high-volume periods.)
Tracking
Once your order ships, you will receive an email with a tracking number.
Wrong Address or Missing Information
If the shipping address was entered incorrectly, or a package is returned due to an undeliverable address, a reshipment fee may apply.
Lost or Stolen Packages
If a package is marked “delivered” but not received, please contact the carrier directly. We’re happy to assist, but Legacy & Culture Co. is not responsible for carrier errors or stolen packages.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. Replacements are free.
Questions?
Email: support@legacycultureco.com